Yes, if you've reported repair issues to Aster and they haven’t been fixed within a reasonable period, you may have a claim. Problems such as persistent damp, mould, leaks, broken heating systems, or unsafe electrics could all qualify.
What you need to know
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Thousands of social housing tenants in the UK live in homes affected by damp, mould, leaks, and other serious disrepair, impacting their health and wellbeing.
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Aster Group is a major housing association with over 37,000 properties across the South of England, including supported and general needs housing. It has a legal obligation to ensure these homes are safe, structurally sound, and maintained to a comfortable standard.
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At Premier Legal Assist, we connect Aster tenants to specialist housing disrepair solicitors acting on a no-win, no-fee basis. You may be entitled to compensation for the distress, inconvenience or health issues caused by Aster’s failure to act on reported repairs.
Find out if you’re eligible to claim against Aster Group for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
What Counts as Housing Disrepair?
Housing disrepair occurs when a landlord, such as Aster Group, fails to carry out repairs within a reasonable timeframe, leaving a property unsafe or unfit to live in. Aster is legally responsible for maintaining the structure of the home and ensuring services such as heating, plumbing, and electrics are in working order.
If you've reported disrepair issues to Aster and received no resolution or experienced long delays, you may be entitled to compensation as well as essential repairs. This includes cases where your complaints have been poorly handled or ignored entirely.
We work with expert disrepair solicitors who specialise in ‘no-win, no-fee’ claims against housing associations, such as Aster. If your case is accepted, they'll manage everything from evidence collection and inspections to legal proceedings and settlement negotiations. It's a hassle-free process, and you only pay if the claim succeeds.
Start your claim with Premier Legal Assist
Common disrepair issues that may form the basis of a claim include:
- Mould, fungus or damp
- Leaks, flooding or water damage
- Cracks and structural damage
- Defective roofing or gutters
- Defective brickwork
- Insect infestations
- Faulty plumbing, heating and broken boilers
- Vermin infestations (rats/mice)
- Electrical faults
- Broken doors, windows, and locks
- Housing Ombudsman claims
Despite Aster Group's public commitments to improving housing quality and sustainability, some tenants continue to report long-standing repair issues, especially in older homes.
If this sounds familiar, legal action through our panel of specialist housing solicitors could help resolve your case and where appropriate, secure compensation.
Housing Disrepair Claims
Aster Group Disrepair Claims FAQs
I'm unsure if I have a claim against Aster Group. Can you help?
What’s the process for making a disrepair claim against Aster Group?
Begin by completing our brief online form with details about the issues in your home. This only takes a few minutes and helps us understand whether you could have a valid claim.
Next, one of our experienced advisers will call you for a free, no-obligation consultation to get more information around:
- What issues you have reported to Aster
- How long have these issues been ongoing
- What impact they’ve had on your health or day-to-day life
If your case meets the criteria, we'll refer you to a specialist solicitor who will handle everything from that point, including gathering evidence, communicating with Aster, and pursuing legal action if necessary.
Why should I use Premier Legal Assist for my Aster Group claim?
We specialise in helping social housing tenants assert their rights when landlords, such as Aster, fail to act. We understand how stressful it can be to live in poor conditions, especially when you've tried to get things fixed with no success.
We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:
- Understand Aster’s systems and policies
- Know how to escalate issues legally
- Fight for urgent repairs and full compensation
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to Aster Group directly or refer it to the Housing Ombudsman yourself for free.
What does it cost to make a claim against Aster Group?
There’s no cost to start your claim. If your case is successful, a success fee (usually 25% of your compensation) will be deducted from your final payout.
All fees are explained clearly before you agree to proceed. If you cancel after the 14-day cooling-off period, cancellation fees may apply.
How long does a housing disrepair claim take?
Once your solicitor takes on the case, they’ll give you an estimate and keep you updated throughout.
Each case is unique - the length of time it take will depend on:
- The severity of the disrepair
- The strength of the evidence
- Whether legal proceedings are necessary
- How long it takes Aster Group to respond
What kind of compensation could I receive?
If your solicitor takes on your case, they will advise you about the value of your claim. Compensation depends on how the disrepair has affected you. You could recover compensation for:
- Loss of use of parts of your home
- Health issues (e.g., breathing problems from damp)
- Damage to furniture, clothing, or belongings
- Emotional distress or inconvenience
Each case is different, but your solicitor will work to ensure you get the maximum amount you’re entitled to.
The Housing Ombudsman is an independent service that investigates complaints against social housing landlords, such as Aster Group. If you've raised issues with Aster and aren't satisfied with their response after following their internal complaints process, you can refer your case to the Ombudsman.
The Ombudsman can make findings of maladministration and recommend that landlords issue apologies, carry out repairs, or pay compensation. However, they cannot enforce those recommendations as quickly or as decisively as a court can.
At Premier Legal Assist, we connect tenants to specialist disrepair solicitors who pursue legal claims through the Courts, securing mandatory repairs and financial compensation on a no-win, no-fee basis. While the Ombudsman is a valid route, legal action is often more effective, especially in urgent or serious cases.
Get in touch with Premier Legal Assist today
If you're an Aster Group tenant living with unresolved disrepair, don’t wait. Fill in our short claim form today and take the first step toward securing repairs and the redress you deserve.
Important Information
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.