Yes. If you’ve reported an issue, such as damp, mould, broken windows and doors, faulty electrics, heating breakdowns, or leaking pipes, and Anchor Hanover hasn't resolved it within a reasonable timeframe, you may have a valid claim. You don't need to be certain; our team will assess your case for free.
What you need to know
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Thousands of social housing tenants across the UK are living in properties with damp, leaks, electrical faults, and serious disrepair that can damage their health and wellbeing.
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Anchor Hanover is one of the largest providers of specialist housing and care for older people in England, managing around 54,000 properties. Despite its size and experience, Anchor Hanover has been found to have failings in areas such as damp and mould, electrical safety, and basic house repairs.
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At Premier Legal Assist, we help tenants hold their landlords accountable. We connect tenants to experienced housing disrepair solicitors acting on a no-win, no-fee basis. You may be entitled to compensation and legally enforceable repairs if Anchor Hanover has failed to address reported problems with your rented property.
Find out if you’re eligible to claim against Anchor Hanover for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
What Counts as Housing Disrepair?
Housing disrepair occurs when your landlord fails to carry out essential maintenance, leaving your home unsafe or unfit for habitation. Anchor Hanover has a legal duty to maintain the structure, safety features, and utilities in the homes it manages. That includes resolving health and safety risks in a timely manner.
If you’ve reported repair issues to Anchor Hanover and they’ve been ignored or delayed, you may be eligible for compensation, especially if it’s affected your health, your possessions, or your daily comfort. Common complaints include faulty heating, water leaks, damp, mould, electrical issues or structural damage.
At Premier Legal Assist, we work with a panel of expert disrepair solicitors who specialise in ‘no-win, no-fee’ claims against housing associations, such as Anchor Hanover. Once your case is accepted, they handle everything from evidence collection to demanding repairs and negotiating a fair compensation package.
Start your claim with Premier Legal Assist
Common disrepair issues that may form the basis of a claim include:
- Mould, fungus or damp
- Leaks, flooding or water damage
- Cracks and structural damage
- Defective roofing or gutters
- Defective brickwork
- Insect infestations
- Faulty plumbing, heating and broken boilers
- Vermin infestations (rats and mice)
- Electrical faults
- Broken doors, windows, and locks
- Housing Ombudsman claims
Although Anchor Hanover publicly claims to prioritise resident safety and comfort, the Regulator of Social Housing recently identified “serious failings” in their compliance with basic health and safety responsibilities. If you’ve experienced delays or neglect, it’s time to act.
Housing Disrepair Claims
Anchor Hanover Disrepair Claims FAQs
I'm unsure if I have a claim against Anchor Hanover. Can you help?
What’s the process for making a disrepair claim against Anchor Hanover?
Begin by completing our brief online form to describe the issues with your Anchor Hanover property. It takes just a few minutes. We’ll then call you for a free, no-obligation consultation to ask:
- What issues you’ve reported
- How long they’ve persisted
- What (if anything) Anchor Hanover has done about them
- What impact the disrepair has had on your daily life or health
If your case is suitable, we'll connect you with one of our trusted disrepair solicitors, who will take over and manage the claim. It's no-win, no-fee, with nothing to pay upfront.
Why should I use Premier Legal Assist for my Anchor Hanover claim?
At Premier Legal Assist, we exist to help tenants hold landlords, such as Anchor Hanover, accountable. If you've been ignored or dismissed, you don't need to face it alone.
We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:
- Understand Anchor Hanover’s responsibilities
- Know how to demand urgent repairs
- Work to get you the compensation you deserve
Our process is straightforward, supportive, and risk-free. We'll guide you every step of the way, and you only pay if your claim succeeds.
Premier Legal Assist is a claims management company. While you can complain directly to Anchor Hanover or the Housing Ombudsman, taking legal action through our panel of solicitors often leads to more efficient results.
What does it cost to make a claim against Anchor Hanover?
There’s no cost to start your claim. If your case is successful, a success fee (usually 25% of your compensation) will be deducted from your final payout.
All fees are explained clearly before you agree to proceed. If you cancel after the 14-day cooling-off period, cancellation fees may apply.
How long does a housing disrepair claim take?
It depends on how complex the disrepair is and how responsive Anchor Hanover is. Generally, if they take on your case, your solicitor will provide a timeline after reviewing your case.
Factors that can affect the timeline include:
- The type and severity of disrepair
- Whether Anchor Hanover cooperates or delays
- Whether Court action is necessary
Your solicitor will keep you updated throughout and work to achieve a swift resolution.
What kind of compensation could I receive?
If your solicitor takes on your case, they’ll assess what your claim could be worth. You may be entitled to compensation if the disrepair has caused:
- Parts of your home to be unusable
- Illnesses linked to damp, mould, or cold
- Damage to personal property
- Ongoing stress or inconvenience
Each case is different, but your solicitor will fight for the full amount you’re entitled to.
The Housing Ombudsman is an independent body that investigates complaints against social landlords, such as Anchor Hanover. If Anchor hasn't resolved your issue through its complaints process, you can escalate to the Ombudsman.
The Ombudsman can recommend repairs, apologies, or compensation—but their decisions aren't legally binding. For tenants facing long-term disrepair or health risks, legal action is often more effective in addressing these issues.
Get in touch with Premier Legal Assist today
If you're living in an Anchor Hanover property with unresolved disrepair, don't put up with it any longer. Fill in our quick claim form to get started with expert legal support and take the first step toward getting the repairs and compensation you’re entitled to.
Important Information
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.