Approximately 10% of social housing tenants live in properties that fail to meet legal standards. Among the most disruptive and hazardous problems are persistent issues with faulty heating, broken boilers, and plumbing disprepairs.
Landlords, including housing associations and local councils, are legally responsible for making sure your home has reliable heating and hot water, especially during colder months. If your complaints about a faulty boiler or leaking pipes have been ignored, or the repairs were poorly done, you may be entitled to claim compensation and insist that proper repairs are made.
Our experts handle the process for you, offering full support and access to ‘no-win, no-fee’ legal help if repairs or compensation are still being denied.
Find out if you're eligible to claim against your housing association or local authority for faulty heating or plumbing.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Heating and plumbing problems aren’t just inconvenient; they can make a property uninhabitable and potentially dangerous. Whether it’s a broken boiler, no hot water, or leaking pipework, these issues often go unresolved for far too long in social housing settings.
Some of the most common plumbing and heating issues include:
If your landlord has failed to address any of these problems after you reported them, and it’s been a reasonable amount of time, you may be eligible to make a ‘no-win, no-fee’ claim.
Every tenant deserves to live in a home that is safe, warm, and well-maintained. Social landlords have a duty under UK law to carry out repairs to essential services, such as hot water and heating. If they've ignored your complaints or carried out temporary, ineffective fixes, it's time to take action.
At Premier Legal Assist, we work with experienced housing solicitors who are used to holding local authority and housing association landlords accountable. Whether it's pushing for a complete boiler replacement or securing a compensation payout, we're here to back you.
It can be incredibly frustrating and even distressing to deal with heating and plumbing faults that your landlord won’t take seriously. You might find yourself using electric heaters, boiling kettles for baths, or living with the sound of constant leaks which can lead to more serious issues such as damp, mould, or insect infestations. This isn’t acceptable, and you don’t have to put up with it.
We’ll guide you through the claims process and connect you with trusted legal professionals who will:
We work on a ‘no-win, no-fee’ basis, so there’s no financial risk to you if repairs or compensation are being unfairly delayed.
Can I make a claim for faulty heating or plumbing in my rented home?
Yes, if you’re renting from a housing association or local authority, and they’ve failed to fix heating or plumbing issues after being notified, you can likely make a housing disrepair claim.
This includes:
What steps should I take if there are plumbing, heating or boiler problems in my rented home?
If your landlord has failed to fix severe or worsening issues with your plumbing, heating or boiler after you've reported them, you could be eligible for ‘no-win, no-fee’ compensation. These faults may indicate more than surface-level damage; they could lead to more serious issues such as rotten woodwork, structural damage to walls and ceilings, damp and mould that make parts of your home unsafe.
You should report the problem clearly and preferably in writing, keeping a record of all communication between you and the landlord, including any photos or videos. If repairs are ignored or poorly carried out, you have the right to escalate the matter via the Housing Ombudsman.
What’s the housing disrepair claims process?
Start by getting in touch with us using our contact form - we're happy to call you back so you don't incur any charges. You'll then speak with one of our specialist advisers, who will review your situation.
If your case is suitable, we'll pass it to our panel of solicitors, who will carry out a free assessment to determine whether you have a valid housing disrepair claim. If they believe you do, they'll be in touch to go through the next steps. From there, you can sit back while your solicitor takes care of everything.
Our panel of experienced housing disrepair solicitors are committed to securing the best possible outcome for you, providing guidance and support every step of the way. Each client is assigned a dedicated specialist who will manage their case from start to finish.
Acting on your behalf on a ‘no-win, no-fee’ basis, they will ensure your landlord completes the necessary repairs and will pursue any compensation you may be entitled to. If court action is required, which may be the case in some instances, they will support you throughout the process.
There's no charge for assessing your case. If you proceed and win, the solicitor's fee (typically capped at 25%) will be deducted from your compensation. This is all explained upfront; there are no hidden costs. If you cancel after the 14-day cooling-off period, some termination fees may apply.
Why choose Premier Legal Assist?
We work exclusively with solicitors who specialise in housing disrepair. We understand how social landlords operate and how to hold them to account. Whether it's cold showers in winter or water dripping through your ceiling, we believe you shouldn’t have to face it alone.
If legal action is needed to get urgent repairs or pursue compensation, your solicitor will work on a ‘no-win, no-fee’ basis.
Premier Legal Assist are a claims management company. You do not have to use a claims management company to make your complaint; you can approach your landlord or the Housing Ombudsman directly, free of charge.
What is the Housing Ombudsman?
The Housing Ombudsman is an independent body in the UK that helps resolve disputes between tenants and landlords, including housing associations and local authorities. Acting as a neutral party, it offers a free alternative to Court proceedings for issues like unresolved repairs, tenancy breaches, unfair eviction, or service charge disputes. Before approaching the Ombudsman, tenants must try to resolve matters directly with their landlord. If those attempts fail, a complaint can be submitted to the Ombudsman, who will assess the case and may mediate or conduct further investigation.
The process involves gathering evidence, such as correspondence and photos, and then submitting a detailed complaint. The Ombudsman may attempt mediation or carry out a formal investigation, ultimately issuing recommendations to resolve the issue. While its decisions aren't legally binding, they are usually followed by housing providers. During this process, tenants can also seek help from housing solicitors to ensure their rights are protected and their complaint is clearly presented.
It depends. Some claims are resolved quickly when repairs are completed and compensation is agreed upon. Others may take longer, especially if court action is required. Either way, if a solicitor takes on your case, they will keep you informed every step of the way.
If you’ve reported issues with faulty plumbing or heating in your council or housing association property and your landlord hasn’t responded appropriately, let us help.
You have the right to a safe, structurally sound home and the right to hold your landlord accountable. Please fill out our claim form today, and a member of our team will be in touch with you.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
