The Housing Ombudsman Service recently found that almost 70% of rental properties were subject to 'maladministration'; essentially, these landlords are not complying with their legal obligations towards tenants, and as a result, properties are unsafe.
Housing associations and councils are responsible for ensuring their properties are safe, secure, and in a good state of repair. If you have complained to your landlord about faulty roofing or gutters and they have not rectified the issue, you may be entitled to claim compensation and insist that proper repairs are carried out.
We’re here to help you take that next step to get the compensation you're owed and ensure you have a warm, dry, and safe place to live. No-win, no-fee.
Find out if you're eligible to claim against your housing association or local authority for issues with defective roofing or gutters.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Damaged gutters and defective roofing in social housing may start as minor issues, but if left unchecked, they can develop into more serious problems that cause significant damage to the property and its contents.
Common roofing and guttering issues include:
If ignored, damaged gutters or roofing can lead to long-term problems that can be expensive or time-consuming to fix or could even harm tenants' health, such as:
Your landlord is legally obligated to investigate and fix these types of repairs in a reasonable timescale. If you've reported issues with defective roofing and or gutters and nothing has been done, or the repairs were rushed or superficial, you could have grounds to make a ‘no-win, no-fee’ compensation claim for housing disrepair against your housing association or council landlord.
Landlords have a legal duty to maintain the structure and exterior of the property under the Landlord and Tenant Act 1985.
If your landlord has failed to respond appropriately after being informed of defective roofing and gutters, you may have the basis of a compensation claim against them.
At Premier Legal Assist, we work with expert housing solicitors who can hold social landlords accountable, push for lasting repairs, and help you seek compensation for the impact on your living conditions.
We understand how frustrating it can be to live with the stress and negative impact of a leaking roof or damaged guttering, especially when complaints to landlords go unheard. Our team is committed to ensuring that your concerns are taken seriously.
We'll connect you with legal professionals who specialise in housing disrepair, ensuring your claim is managed quickly and professionally and you get both repairs and compensation.
If your claim is eligible and accepted, it will be dealt with on a no-win, no-fee basis, so you will only pay if your claim is successful.
Can I claim against my landlord for problems with my roof or gutters?
If you live in a housing association or council property, your landlord has a legal obligation to maintain the roof and guttering in a good state of repair.
If they fail to address satisfactorily and within a reasonable time after you report a problem, you may be entitled to compensation and can request proper repairs as part of your housing disrepair claim.
What should I do if there’s an issue with my roofing or gutters?
If you haven't already, the first thing you should do when you notice broken or defective roofing or gutters is to raise the issue directly with your landlord, preferably in writing, as it is their responsibility to do repairs on the property.
If they ignore your complaint or do not repair the problem properly, you may be able to escalate the complaint with the Housing Ombudsman Service (HOS).
What’s the process for making a housing disrepair claim?
Fill out our claims form, and one of our experienced claims advisers will call you back, ensuring that you don't incur any phone charges.
Our friendly and knowledgeable team will listen to your situation, ask any initial questions related to your claim, and guide you through the next steps.
If your case looks eligible, we’ll refer it to our panel of expert housing disrepair solicitors, who will carry out a free, no-obligation legal assessment to see if you have a valid claim. If they believe you do, they’ll get in touch to explain what happens next and begin working on your behalf.
From that point on, your solicitor will handle everything. You’ll be assigned a dedicated case handler who will guide your claim from start to finish, keeping you updated along the way.
Our goal is to ensure that your landlord completes the required repairs and to pursue any compensation you may be entitled to. If going to Court becomes necessary, your solicitor will be there to support you through the whole process.
What will it cost me to make a claim?
No – your case review is free and we work on a no-win, no fee basis. If your case is successful, the solicitor’s fee (typically 25%) comes out of your compensation, but all fees will be explained clearly and in writing before you agree to anything.
If you cancel after the 14-day cooling-off period, termination fees may apply.
What type of compensation can I expect to receive for my claim?
The type of compensation depends on the severity of the damage caused by faulty roofing and gutters, as well as its impact on you. You may receive compensation for:
If eligible, your solicitor will explain everything once they take on your case.
Why choose Premier Legal Assist?
We only work with legal professionals and solicitors who specialise in housing disrepair and have a strong track record of holding social landlords accountable.
You don’t have to face dealing with housing disrepair issues alone – the Premier Legal Assist team help many tenants every day with concerns that they have about the state of their rented accommodation.
We are a claims management company. You do not need to use a claims management company to make a complaint; you can complain directly to your landlord or refer it to the Housing Ombudsman yourself for free.
The Housing Ombudsman Service (HOS) is a free, independent, and impartial UK body responsible for dealing with complaints about social housing providers, including housing associations and councils.
Where landlords have ignored complaints, the HOS can investigate the complaint and make recommendations for compensation, which may include financial compensation or ordering the landlord to repair the issue.
Every claim is unique, so it's challenging to predict exactly how long yours will take. Factors such as the severity of the defects in the roofing or gutters, the amount of evidence required to assess the claim, and whether court action is necessary can all impact the timeline.
While we cannot guarantee a specific timeframe, if they take on your case handler, your solicitor will keep you fully updated as the matter progresses.
If you’ve reported problems with gutters or roof in your council or housing association rented property and your landlord hasn’t responded appropriately, let us help.
Everyone has the right to live in a safe, structurally sound home, and if that is not possible, you have the right to hold your landlord accountable and seek the redress you deserve.
Please fill out our claim form today, and a member of our team will be in touch with you.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
