Windows and doors in poor condition aren’t just an inconvenience; they can lead to security, safety, health, and financial issues. Damaged locks, draughts, and broken seals leave you vulnerable to the cold, intruders, and long-term disrepair like damp and mould.
If you're a tenant in social housing and your landlord hasn’t acted to fix broken windows or doors after you’ve reported them, you may be entitled to repairs and compensation.
We can help you get the outcome you deserve: no-win, no-fee.
Find out if you are eligible to claim against your housing association or local authority landlord for issues with broken windows and doors.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Windows and doors are essential to a safe and secure home. When they fall into disrepair, they can create a host of additional problems. This includes:
Social landlords, including councils and housing associations, are legally required to keep the structure and exterior of your property in good repair. This includes maintaining all windows, doors, and fittings, such as hinges, handles, and locks.
If they fail to carry out necessary repairs in good time, you may be entitled to bring a housing disrepair claim.
Living in a home with faulty or broken windows and doors can cause a range of health and safety concerns, particularly in winter or in areas with high crime rates. Risks may include:
In extreme cases, you may be unable to use parts of your home, especially if draughts or damp make certain rooms uninhabitable.
If your windows or doors are damaged, rotten, poorly fitting, badly installed, insecure, or allow draughts or water in, your landlord has a duty to repair them within a reasonable time once notified. If they've failed to act, we can help you bring a legal claim to:
Our specialist panel of housing disrepair solicitors has extensive experience of dealing with housing associations and local councils when things go wrong. We’ll guide you through the process from start to finish - professionally, efficiently, and with no upfront cost.
We understand how frustrating it is when you've reported issues, but your landlord has ignored them. You deserve to feel safe, secure and warm in your home, and we’re here to help make that happen.
Our expert housing disrepair solicitors will assess your case and fight to get you the repairs and any compensation you’re entitled to.
Do I have a claim for broken windows or doors in my social housing property?
If you’ve reported faulty or broken windows and doors to your landlord and they haven’t resolved the issue, you may be able to claim compensation. Your landlord is responsible for ensuring that windows and doors are:
What’s the process for making a housing disrepair claim for windows and doors?
Start by getting in touch with us by completing our claim form and providing details about the issue you're facing. Once we’ve received your information, a member of our team will carry out a free, no-obligation consultation to assess your case. If we believe the situation warrants further investigation, we may arrange for an expert to visit your home to inspect the damage and gather evidence, including photographs and a written report.
If appropriate, this evidence is then reviewed by a specialist housing disrepair solicitor who will determine whether you have a strong claim against your landlord and pursue the matter on a ‘no-win, no-fee’ basis.
If your case is taken on, you will be kept informed at every stage, from the legal proceedings to the completion of repairs or the awarding of compensation, so you’re never left in the dark.
What will it cost me to make a claim?
There is no upfront cost. If eligible, these claims are handled on a no-win, no-fee basis. If your case is successful, the solicitor's fee (typically 25%) is deducted from your compensation.
We’ll provide full details of any potential fees before you commit to anything.
What compensation could I receive for claims involving broken windows or doors?
Each case is unique - compensation may cover:
Exact amounts vary depending on the circumstances. If they take on your case, your solicitors will be able to provide full details about what they will seek to recover on your behalf. They will ensure that you’re fairly represented and compensated.
Why should I use Premier Legal Assist for my housing disrepair claim?
At Premier Legal Assist, we work with experienced housing disrepair solicitors who specialise in helping tenants hold their landlords accountable. Our team understands the specific legal obligations that social landlords must meet, ensuring your claim is handled with the right knowledge and expertise.
Premier Legal Assist are a claims management company. You do not have to use a claims management company to make your complaint; you can approach your landlord or the Housing Ombudsman directly, free of charge.
How long does the claims process take?
It depends on the severity of the disrepair, your landlord's response, and the amount of evidence required. Your case handler will provide you with regular updates and keep the process moving forward.
The Housing Ombudsman is an independent, government-backed service that helps social housing tenants resolve disputes with their landlords. If you live in a council or housing association property and have reported issues such as broken windows, faulty doors, or other disrepair, and your landlord has either failed to act or dealt with the matter unsatisfactorily, you can escalate the issue to the Housing Ombudsman. This service is free to use and is designed to ensure that landlords are held accountable when they fail to meet their legal responsibilities.
Before the Ombudsman can step in, you'll usually need to follow your landlord's internal complaints process and allow them a reasonable amount of time to rectify the issue. If you remain dissatisfied after this, the Ombudsman can investigate and, where appropriate, recommend or require the landlord to make repairs, apologise, or pay compensation.
While the Housing Ombudsman can be helpful in some cases, especially where communication has broken down, it’s important to note that the process can be slow. If you're living in unsafe conditions or have already suffered financial or health-related harm due to the disrepair, taking legal action may be a faster and more effective route, particularly when you're seeking urgent repairs or compensation.
You shouldn't have to live in unsafe or uncomfortable conditions. If your landlord has failed to fix broken windows or doors in your home, contact our friendly team for a free, no-obligation consultation.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
