Types of Housing Disrepair Claims

If you have complained about any problems with your rented property to your housing association/council landlord, such as internal or external damage or disrepair and they have failed to put it right, you may have a ‘no-win, no-fee’ claim. 

You should contact your landlord to make the repairs and if they ignore you, fail to fix the issue or the problem re-occurs, you can report them to the Housing Ombudsman for free, or get in touch with us for a free initial assessment of your case.

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.

If you believe you have a housing disrepair claim, fill in our contact form and one of our specialist advisers will call you back for a free, no-obligation consultation to discuss your case. 

If you are eligible, our advisers will pass these details on to our panel of housing disrepair solicitors for a free legal assessment to establish if you have a successful 'no, win, no fee' claim against your landlord. 

If they believe you have a case, they will contact you directly to discuss your claim, including gathering more evidence, and you can relax whilst your solicitor does the rest.

From start to finish, your solicitor will manage your case with professionalism and care, including if Court action becomes necessary.

Premier Legal Assist are here to support tenants who’ve been let down by their landlords. Working alongside specialist housing disrepair solicitors, we help tenants to ensure that housing disrepairs are dealt with promptly, and where appropriate, compensation recovered for a wide range of issues such as mould, damp, leaks, electrical faults, broken windows etc. 

You are not alone - our team helps a wide range of tenants take action and seek the redress and compensation they are owed when vital repairs are ignored.

We do not charge for assessing your potential case against your landlord. You only pay when your case is successful ('no- win, no-fee'), and the cost will be deducted from any compensation you receive; typically, this is 25% of your total compensation. 

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period.

Each case is unique, and the exact duration of the claim depends on several factors including:

• the severity of the disrepair
• what and how much supporting evidence is required
• whether the claim has to go to Court 

We cannot provide an exact timeline, but if they take your case on, your solicitor will keep you updated and informed throughout the process. 

The amount you can claim depends on how the housing disrepair issues have affected your living conditions and wellbeing. Common types of compensation for these claims include:

• areas of your home being unsafe or unusable due to the disrepair
• personal belongings damaged by the disrepair eg due to mould or damp
•  emotional distress and inconvenience
• any health issues or reasonable medical costs linked to the disrepair

Each case is assessed individually based on the extent and impact of the damage. If they pursue a claim on your behalf, your solicitor will be able to provide more information about the value of your claim.

The Housing Ombudsman is an independent service that resolves disputes between tenants and their housing providers including housing associations and local authority landlords. It offers a free, impartial alternative to going to Court. 

Before submitting a complaint, you must first attempt to resolve the matter directly with your landlord. If that doesn't work, you can provide the Ombudsman with evidence such as emails, reports, and photographs.

They may mediate or investigate, ultimately offering a recommendation. While these decisions aren't legally binding, landlords are generally expected to follow them. 

You can also seek legal support during this process to ensure your case is represented effectively.
Get in touch with Premier Legal Assist today

If you think you have a housing disrepair claim against either your housing association or council and would like to speak to our team of specialist advisers, start your claim by filling in our online claim form and we will get back to you for a no-obligation consultation.