Thousands of tenants across Tower Hamlets in London live in council homes with issues such as damp, mould, leaks, heating failures, plumbing issues, electrical faults and other disrepair that can impact daily life and health.
Tower Hamlets Council manages approximately 21,500 homes. As a landlord, it is legally required to maintain these homes; however, inspections have revealed serious shortcomings in safety compliance, repairs, and the overall property condition.
At Premier Legal Assist, we connect tenants to specialist housing disrepair solicitors who represent clients on a no-win, no-fee basis. We'll help you take the necessary steps to get vital repairs done and recover compensation for distress, inconvenience, or health issues caused by the Council’s failures.
Find out if you’re eligible to claim against Tower Hamlets Council for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair includes any defect or hazard that the landlord has not fixed within a reasonable timeframe, rendering your home unsafe or unfit to live in. Tower Hamlets Council has a statutory obligation to maintain the structure, plumbing, electrics, heating, and safety features of your rented property in good working order.
If you’ve reported problems – such as damp and mould, electrical hazards, leaking roofs or pipes, broken boilers, or unsafe balconies – and the council has not resolved them properly, you may have grounds for a claim. Many tenants report experiencing long delays or inadequate responses despite raising serious issues.
We partner with housing disrepair solicitors experienced in handling ‘no-win, no-fee’ claims against local authorities, including Tower Hamlets.
Common disrepair issues that may form the basis of a claim include:
Despite Tower Hamlets Council’s self-referral to the Regulator of Social Housing in late 2024, investigations revealed that nearly 23% of homes failed the Decent Homes Standard, over 2,500 fire safety actions were overdue, and the council received low scores on lift, water, and electrical safety checks.
If this sounds familiar, our legal help could make the difference.
I'm not sure if I have a claim against Tower Hamlets Council. Can you help?
Yes. If you've reported disrepair to the council, like damp, faulty heating, leaks, unsafe electrics, and it hasn't been fixed promptly or properly, you may have a valid claim.
Premier Legal Assist is a claims management company that connects you with specialist solicitors. While you can go through the council complaints process or the Local Government or Housing Ombudsman, legal action can often secure faster, enforceable results.
What’s the process for making a disrepair claim against Tower Hamlets Council?
Begin by completing our brief online claims form to describe the issues in your home. Then we'll call for a free, no-obligation consultation, to find out:
If your case is eligible, we’ll refer you to a specialist housing disrepair lawyer who will manage the claim, from gathering evidence to negotiations or legal proceedings, all on a no-win, no-fee basis.
Why should I use Premier Legal Assist for my Tower Hamlets Council claim?
At Premier Legal Assist, we help social housing tenants stand up for their rights when landlords fail to act. Hackney Council has been criticised for serious delays in repairs and failing to meet safety standards.
We work with experienced, specialist, no-win, no-fee housing disrepair solicitors who:
We offer a clear and supportive process with no upfront costs.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
What does it cost to make a claim against Tower Hamlets Council?
There’s no upfront cost. If your case is successful, your solicitor will take a success fee (usually 25% of your compensation) from your final payout.
Before anything begins, your solicitor will clearly explain any fees. If you change your mind after the 14-day cooling-off period, cancellation fees may apply.
How long does a housing disrepair claim take?
Once your solicitor takes on your case, they'll provide an estimated timeframe and keep you updated throughout. Some cases may be resolved within weeks, while others can take several months.
The length of time varies depending on:
What kind of compensation could I receive?
Your solicitor will assess your case and advise you on the likely value of your claim. Each case is unique, possible compensation includes:
Your solicitor will advise on your claim’s value and pursue the full amount that you may be entitled to.
The Housing Ombudsman is a free, independent service that investigates complaints made by tenants against social housing landlords, including Tower Hamlets Council.
If you've reported repair issues to the Council and followed their complaints process but still haven't had a satisfactory resolution, you can escalate the matter to the Housing Ombudsman. They will assess whether the Council has acted fairly, reasonably, and in line with their legal responsibilities.
The Ombudsman can recommend that the Council carry out repairs, pay compensation, or apologise. However, their decisions are not legally binding, and they cannot enforce repairs in the same way a court can. In many cases, tenants find that going through the Ombudsman takes time and doesn't always lead to meaningful action.
At Premier Legal Assist, we help tenants take legal action through no-win, no-fee solicitors, which can often result in faster repairs and legally enforceable compensation. While the Housing Ombudsman is a helpful option for some, legal proceedings can be more effective when facing serious or prolonged disrepair.
If you live in a Tower Hamlets Council property and are struggling with ongoing disrepair, you don’t have to accept it. Fill in our simple claim form to begin your journey toward safe, healthy repairs and the compensation you deserve.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
