Thousands of social housing tenants in the UK live with ongoing damp, mould, leaks or unsafe structures that can seriously impact health and wellbeing.
Newcastle City Council manages around 25,000 homes and has faced regulatory action over safety failings, disrepair backlogs, and poor data management following its 2024 takeover of Your Homes Newcastle.
At Premier Legal Assist, we partner with specialist solicitors working on a no-win, no-fee basis to help tenants secure vital repairs and compensation for the distress, inconvenience, and health risks caused by the council's failures.
Find out if you’re eligible to claim against Newcastle City Council.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair refers to when your home becomes unhealthy, unsafe, or unfit to live in because essential repairs have not been carried out in a reasonable time.
Newcastle City Council is legally required to ensure its housing stock is safe, dry, warm, and structurally sound. Yet, inspections revealed significant lapses: around half of the communal areas and a quarter of the homes lacked current electrical safety reports, and more than 3,000 properties were identified as having hazards, such as dangerous staircases or fire risks.
Our partner solicitors specialise in holding councils accountable for housing disrepair. Once your claim is accepted, your solicitor will:
You’ll be kept informed throughout the process. And since it’s no-win, no-fee, you only pay if your claim succeeds.
You may be entitled to claim compensation for issues such as:
If these problems have been reported but not resolved, legal action could help you regain your home and receive compensation.
I’m not sure if I have a claim against Newcastle City Council, can you help?
Yes. If you’ve reported issues like damp, mould, leaks, electrical issues, plumbing, heating or structural faults, yet the council hasn’t taken timely action, you may have grounds to claim. We offer a free assessment to review your situation.
You can also complain directly to the council or escalate your issue through the Housing Ombudsman, but pursuing legal claims can deliver faster repairs and stronger results.
What’s the process for making a disrepair claim against Newcastle City Council?
Begin by completing our brief online claims form. One of our advisers will contact you for a free, no-obligation consultation to understand your case, including what repair was reported, how long it has been ongoing, and how it has affected your health or daily routine.
If your case qualifies, we’ll refer you to a specialist housing disrepair solicitor. They will manage evidence gathering, communicate with the council on your behalf, coordinate inspections, request repairs, and negotiate fair compensation. If your case is eligible, they will act on a ‘no-win, no-fee’ basis.
Why should I use Premier Legal Assist for my Newcastle City Council claim?
We support tenants when local authority and council landlords, such as Newcastle, fail in their legal duties. Our solicitors have experience tackling delays, compliance failings, and systemic neglect. We help you:
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
What does it cost to make a claim against Newcastle City Council?
There are no upfront costs; if your claim succeeds, a success fee (usually around 25% of your compensation) will be deducted from your settlement. This will be explained clearly before you proceed.
If you cancel after the 14-day cooling-off period, cancellation fees may apply.
How long does a housing disrepair claim take?
Each case varies based on the complexity of the repair, the council's response, and the available evidence. Your solicitor will be able to give you an idea of realistic timelines if and when they take on your case.
What kind of compensation could I receive?
If a solicitor takes on your case, they’ll assess how much you may be entitled to. Each case is unique- you may receive compensation for:
Your solicitor will assess your particular circumstances and seek full redress on your behalf.
The Housing Ombudsman investigates complaints about council landlords, such as Newcastle City Council. It's a free service, but it can take time and cannot enforce repairs or award compensation in the way a legal claim can.
If you're seeking faster results and meaningful resolution, legal action is often a more effective route.
If you're affected by unresolved issues in a Newcastle City Council home, you may be entitled to repairs and financial compensation.
Fill out our quick form and let Premier Legal Assist fight for the safe, habitable home you deserve.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
