Thousands of Liverpool City Council tenants are living in homes that are suffering from serious disrepair despite repeatedly reporting problems.
Liverpool City Council, along with its partner providers, is legally responsible for keeping your home safe, healthy, and in good repair. If you've raised concerns that haven’t been dealt with, you may be entitled to compensation.
At Premier Legal Assist, we support tenants through no-win, no-fee claims, helping you secure both the repairs you need and the compensation you deserve.
Find out if you’re eligible to claim against Liverpool City Council for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair refers to damage or deterioration in your home that your landlord is legally obliged to fix. Liverpool City Council works with dozens of housing providers to manage around 60,000 social homes, yet nearly 1 in 5 fail to meet the Government’s Decent Homes Standard.
If you’ve reported problems such as damp, mould, leaks, electrical issues, infestations from mice, rats or insects, plumbing or heating faults, and no timely action has been taken by your landlord, you could be entitled to financial compensation and required repairs.
We work with legal specialists who handle housing disrepair cases involving Liverpool City Council and its partner housing associations. If your claim is valid, your solicitor will take care of everything: gathering evidence, communicating with the council, arranging for repairs, and securing your compensation.
Common repair issues that may qualify for compensation include:
Liverpool City Council recently committed to a major housing plan, yet with around 13,000 people on the housing waiting list and rising homelessness, many existing tenants are left in unsuitable homes for too long.
If you’re one of them, legal action may be the fastest way to get repairs completed and receive fair compensation. Valid claims are handled on a no-win, no-fee basis, with no upfront costs.
I’m not sure if I have a valid disrepair claim against Liverpool City Council. Can you help?
Yes. If you’ve reported issues and Liverpool City Council or your housing provider hasn’t resolved them within a reasonable time, you may be entitled to claim. Contact us for a free, no-obligation review.
Premier Legal Assist is a claims management company. You can also contact your landlord or the Housing Ombudsman directly. However, many tenants find legal assistance speeds up the process.
What is the claims process like?
Start by filling out our short online claim form, and an adviser will contact you for a free consultation. If your claim is eligible, we’ll connect you with a specialist housing law solicitor who will handle everything from start to finish: evidence gathering, repair coordination, and negotiations with the council.
As valid claims are dealt with on a ‘no-win, no-fee’ basis, there are no costs to you unless your claim is successful.
Why choose Premier Legal Assist for your housing disrepair claim?
We’ve helped tenants across the UK take legal action when landlords fail in their responsibilities. Here’s what you get with us:
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free. While you can complain directly to Liverpool City Council or the Housing Ombudsman, our legal partners ensure that your concerns are heard and addressed without delay.
What will it cost me to make a claim?
There’s no upfront cost to you. If your claim is successful, your solicitor will deduct a success fee, usually up to 25%, from the final compensation. This will be explained clearly before you proceed.
Note: If you cancel after the 14-day cooling-off period, a cancellation fee may apply.
How long does the claims process take?
If your case is taken on by one of our panel solicitors, they will be able to advise on how long the process is likely to take. As each case is unique, the time it takes to resolve a claim depends on several factors:
Your solicitor will give you a clear timeline and keep you updated throughout the process.
What kind of compensation could I receive?
If they pursue your claim, your solicitor will advise you on the types of compensation that you may receive should your claim be successful. Compensation is assessed based on your individual circumstances, but you may be able to claim for:
The Housing Ombudsman is an independent service that helps tenants resolve disputes with social landlords, such as Liverpool City Council. You can complain to them for free, typically after completing your landlord's complaints process.
They may recommend compensation or repairs, but this process can take months. Many tenants choose legal action because it tends to deliver faster results, enforceable repair deadlines, and stronger financial outcomes. Our advisers can help you determine which route best suits your situation.
If your home is suffering from serious disrepair and Liverpool City Council has failed to act, don't wait. Start your claim today and let us help you get the repairs and compensation you deserve.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
