Compensation for Housing Disrepair Claims

Hackney Council

What you need to know

  • Thousands of social housing tenants in the UK are living in properties with damp, mould, leaks, and serious disrepair that can impact their health and wellbeing.

  • Hackney Council manages over 21,000 council homes across the London Borough. As a landlord, it has a legal responsibility to keep its properties safe, in good repair, and fit for tenants to live in. 

  • At Premier Legal Assist, we connect tenants with experienced housing disrepair solicitors who act on a no-win, no-fee basis. If you've reported disrepair issues and Hackney Council hasn't resolved them promptly or adequately, you may be entitled to compensation.

Find out if you’re eligible to claim against Hackney Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair happens when a landlord fails to carry out necessary repairs, leaving your home in poor condition or unsafe to live in. Hackney Council must ensure its homes meet basic health and safety standards. This includes timely repairs to the structure of the property, including brickwork, roofing, gutters, plumbing, heating, electrics, doors and windows.

If you've reported disrepair issues to Hackney Council and they've not been appropriately resolved or fixed within a reasonable timeframe, you may be eligible for legal support and financial compensation. Many Hackney Council tenants have reported ongoing issues with damp, mould, heating failures, electrical faults, and other serious defects.

At Premier Legal Assist, we work with ‘no-win, no-fee’ solicitors who specialise in housing disrepair claims against local authorities like Hackney Council. If your case qualifies, your solicitor will take care of everything from arranging inspections and collecting evidence to pushing for urgent repairs and negotiating a compensation settlement.

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Common disrepair issues that may form the basis of a claim include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken doors, windows, and locks
  • Housing Ombudsman claims

Despite Hackney Council’s efforts to improve its repairs service, delays and unresolved problems remain widespread. If your home is affected, you could benefit from legal help.

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Hackney Council Disrepair Claims

Yes. If you've reported a repair issue to Hackney Council and it hasn't been fixed within a reasonable period, you may have a valid claim. Common problems include persistent damp, broken heating, leaks, electrical hazards or infestations.

Premier Legal Assist is a claims management company that can help you access legal support. While you can complain directly to the Council or the Housing Ombudsman, using our panel of specialist solicitors often leads to quicker and more effective results. Get in touch to find out more.

Start by completing a short online form to tell us about the problems in your Hackney Council property.
We’ll then call you for a free, no-obligation consultation, where we’ll ask about:

  • What repairs you’ve reported
  • How long the issues have persisted
  • Hackney Council’s response (or lack of)
  • Any impact on your health, wellbeing, or belongings

If your case qualifies, we’ll refer you to one of our trusted housing disrepair solicitors. They’ll handle the claim from start to finish on a no-win, no-fee basis.

At Premier Legal Assist, we help social housing tenants stand up for their rights when landlords fail to act. Hackney Council has been criticised for serious delays in repairs and failing to meet safety standards. 
We work with experienced, specialist, no-win, no-fee housing disrepair solicitors who:

  • Understand Hackney Council’s repair and complaint procedures
  • Know how to escalate and enforce repairs legally
  • Aim to win you the full compensation you’re owed

We offer a clear and supportive process with no upfront costs.

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.

There’s no upfront cost. If your case is successful, your solicitor will take a success fee (usually 25% of your compensation) from your final payout.

Before anything begins, your solicitor will clearly explain any fees. If you change your mind after the 14-day cooling-off period, cancellation fees may apply.

The length of time varies depending on:

  • The type and severity of disrepair
  • Whether Hackney Council cooperates
  • Whether legal proceedings are needed

If your solicitor takes on your case, they'll provide an estimated timeframe and keep you updated throughout. Some cases may be resolved within weeks, while others can take several months.

Your solicitor will assess your case and advise you on the likely value of your claim. If your claim is successful, your solicitor will investigate whether you can recover compensation for:

  • Loss of use of part of your home (e.g., a damp bedroom)
  • Health issues caused by the disrepair (e.g., asthma from mould)
  • Damage to belongings (e.g., ruined clothes or furniture)
  • Emotional distress, inconvenience and loss of enjoyment of your home

Each claim is different, and your lawyer will work to get the best outcome for you based on the evidence in your case.

The Housing Ombudsman is an independent body that looks into complaints about social landlords, including Hackney Council. If you’ve completed Hackney Council’s complaints process and are still unhappy, you can take your case to the Ombudsman.

However, while the Ombudsman can recommend repairs or compensation, their decisions are not legally binding. In cases of serious or prolonged disrepair, legal action through a solicitor is often more effective, as it can compel the landlord to take action and may result in a higher level of compensation.

 

 

Get in touch with Premier Legal Assist today

If you live in a Hackney Council property and have unresolved disrepair issues, you don’t have to put up with it any longer. Fill in our quick claim form to start your journey towards repairs, compensation, and holding Hackney Council accountable. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.