Croydon Council is responsible for thousands of council homes in the London borough and is legally required to maintain them to a safe, habitable standard.
Many tenants have reported complaints such as damp, leaks, mould, faulty electrics and boilers, with delays in essential repairs without prompt or adequate responses. You may be entitled to compensation if the Council has failed to fix serious problems within a reasonable time.
At Premier Legal Assist, we connect tenants with specialist housing disrepair solicitors acting for you on a no‑win, no‑fee basis. We support you in securing necessary repairs and recovering compensation for any distress, inconvenience, or health impacts caused by Croydon Council’s failure to act.
Find out if you’re eligible to claim against Croydon Council for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair includes any issue that renders your home unfit, unsafe, or detrimental to your health. Croydon Council must maintain structural components, heating, electrics, plumbing, and communal services, responding swiftly to repair requests.
Although Croydon was formally removed from Regulator of Social Housing (RSH) enforcement in May 2025 after improving safety and complaint handling, failures continue; Tenant surveys report that almost a third are not satisfied with repairs. Many repairs still involve repeated visits, misdiagnoses, or unresolved issues after multiple appointments.
Our panel of solicitors specialises in challenging social landlords. They will manage everything: collecting evidence, arranging independent inspections, applying legal pressure to compel repairs, and negotiating maximum compensation, all on a no‑win, no‑fee basis.
Common disrepair issues that may form the basis of a claim include:
Despite the Council’s ongoing investment, including new IT systems and governance boards, tenants report continued frustration with repeat appointments and poor communication from contractors.
I'm unsure if I have a claim against Croydon Council. Can you help?
Of course we can. If you've reported serious repair issues such as damp, leaks, heating faults, or electrical hazards and Croydon Council has not addressed them within a reasonable timeframe, you may have a strong claim.
Premier Legal Assist is a regulated claims management company that refers you to expert housing disrepair solicitors. Although you can escalate via the internal complaints process or the Housing Ombudsman, legal action is often faster and enforceable under law.
What’s the process for making a disrepair claim against Croydon Council?
Fill out our short online claims form outlining your issues. We’ll schedule a free, no-obligation consultation to discuss:
If eligible, we’ll refer you to a specialist solicitor who manages everything - from inspections and documentation to demanding repairs and securing compensation - all on a no-win, no-fee basis.
Why should I use Premier Legal Assist for my Croydon Council claim?
We help tenants hold landlords to account when basic responsibilities are neglected. We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:
The process is transparent, supportive, and with no upfront fees, just clarity and commitment. Premier Legal Assist is a claims management company. While you can complain directly to Great Places Housing Group or the Housing Ombudsman, taking legal action through our panel of lawyers can lead to more efficient results.
What does it cost to make a claim against Croydon Council?
There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.
You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.
How long does a housing disrepair claim take?
If your solicitor takes on your case, they will provide an estimated timeframe. Timeframes vary based on factors such as:
Your solicitor will provide an estimated timeline and keep you regularly informed.
What kind of compensation could I receive?
You might be eligible for:
Each case is different; your specialist housing lawyer will work to ensure you receive the maximum amount you are owed under the law.
The Housing Ombudsman is an independent body that investigates complaints made by social housing tenants, including those with Croydon Council. You can escalate your complaint to them once you've completed the Council's internal process.
The Ombudsman can recommend repairs, apologies, or compensation; they can also highlight maladministration or poor practice. However, their decisions are not legally enforceable.
This means the Council can legally ignore their recommendations without penalty. In contrast, legal action through a solicitor can compel Croydon Council to carry out repairs and make legally binding compensation payments. At Premier Legal Assist, we connect you with specialist housing disrepair solicitors who operate on a no-win, no-fee basis, offering a more effective route when complaints have been ignored or dismissed.
You shouldn’t have to live in a home that’s unfit or unsafe. If you’re a Croydon Council tenant facing unresolved disrepair, we’re here to help you take action, get repairs, and where appropriate, secure the compensation you are due.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
