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Compensation for Housing Disrepair Claims

Croydon Council

What you need to know

  • Croydon Council is responsible for thousands of council homes in the London borough and is legally required to maintain them to a safe, habitable standard.

  • Many tenants have reported complaints such as damp, leaks, mould, faulty electrics and boilers, with delays in essential repairs without prompt or adequate responses. You may be entitled to compensation if the Council has failed to fix serious problems within a reasonable time.

  • At Premier Legal Assist, we connect tenants with specialist housing disrepair solicitors acting for you on a no‑win, no‑fee basis. We support you in securing necessary repairs and recovering compensation for any distress, inconvenience, or health impacts caused by Croydon Council’s failure to act.

Find out if you’re eligible to claim against Croydon Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

What Counts as Housing Disrepair?

Housing disrepair includes any issue that renders your home unfit, unsafe, or detrimental to your health. Croydon Council must maintain structural components, heating, electrics, plumbing, and communal services, responding swiftly to repair requests.

Although Croydon was formally removed from Regulator of Social Housing (RSH) enforcement in May 2025 after improving safety and complaint handling, failures continue; Tenant surveys report that almost a third are not satisfied with repairs. Many repairs still involve repeated visits, misdiagnoses, or unresolved issues after multiple appointments.

Our panel of solicitors specialises in challenging social landlords. They will manage everything: collecting evidence, arranging independent inspections, applying legal pressure to compel repairs, and negotiating maximum compensation, all on a no‑win, no‑fee basis.

Start your claim with Premier Legal Assist

Common disrepair issues that may form the basis of a claim include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (rats and mice)
  • Electrical faults
  • Broken doors, windows, and locks
  • Housing Ombudsman claims

Despite the Council’s ongoing investment, including new IT systems and governance boards, tenants report continued frustration with repeat appointments and poor communication from contractors.

Croydon Council Disrepair Claims

Of course we can. If you've reported serious repair issues such as damp, leaks, heating faults, or electrical hazards and Croydon Council has not addressed them within a reasonable timeframe, you may have a strong claim.

Premier Legal Assist is a regulated claims management company that refers you to expert housing disrepair solicitors. Although you can escalate via the internal complaints process or the Housing Ombudsman, legal action is often faster and enforceable under law.

Fill out our short online claims form outlining your issues. We’ll schedule a free, no-obligation consultation to discuss:

  • What repairs you reported and when
  • How the Council responded, if at all
  • The impact on your health, safety, or home

If eligible, we’ll refer you to a specialist solicitor who manages everything - from inspections and documentation to demanding repairs and securing compensation - all on a no-win, no-fee basis.

We help tenants hold landlords to account when basic responsibilities are neglected. We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:

  • Understand Croydon’s current repair and complaints systems
  • Can legally enforce urgent repairs when delays risk safety or health
  • Seek the full compensation you deserve, far beyond charity-level gestures

The process is transparent, supportive, and with no upfront fees, just clarity and commitment. Premier Legal Assist is a claims management company. While you can complain directly to Great Places Housing Group or the Housing Ombudsman, taking legal action through our panel of lawyers can lead to more efficient results.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

If your solicitor takes on your case, they will provide an estimated timeframe. Timeframes vary based on factors such as:

  • The severity of the disrepair
  • Croydon’s responsiveness
  • Whether legal action is required

Your solicitor will provide an estimated timeline and keep you regularly informed.

You might be eligible for:

  • Loss of use of part of your home
  • Health impacts such as respiratory problems from mould
  • Damage to possessions like furniture or flooring
  • Emotional distress, inconvenience, or reduced quality of life

Each case is different; your specialist housing lawyer will work to ensure you receive the maximum amount you are owed under the law.

The Housing Ombudsman is an independent body that investigates complaints made by social housing tenants, including those with Croydon Council. You can escalate your complaint to them once you've completed the Council's internal process.

The Ombudsman can recommend repairs, apologies, or compensation; they can also highlight maladministration or poor practice. However, their decisions are not legally enforceable.

This means the Council can legally ignore their recommendations without penalty. In contrast, legal action through a solicitor can compel Croydon Council to carry out repairs and make legally binding compensation payments. At Premier Legal Assist, we connect you with specialist housing disrepair solicitors who operate on a no-win, no-fee basis, offering a more effective route when complaints have been ignored or dismissed.

Get in touch with Premier Legal Assist today

You shouldn’t have to live in a home that’s unfit or unsafe. If you’re a Croydon Council tenant facing unresolved disrepair, we’re here to help you take action, get repairs, and where appropriate, secure the compensation you are due.

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.