Customer Charter
Premier Legal Assist is committed to providing the highest possible standards of customer service:
THE PREMIER PROMISE
We will meet your set appointments.
You can confidently book an appointment time without consulting us for availability and know it will be met.
Cases returned immediately.
Your cases are returned by registered post the following morning. Appointments sent before 2pm are returned the same day.
Treat all customers with courtesy and respect.
Every appointment is re-confirmed by our appointment team. Customers are reminded of the documents they need to provide to ensure packs are completed and returned accurately.
We are totally focused on improving your conversion rates.
You will have the dedication and support of our Business Development Managers throughout the ranks of your organisation.
Highest levels of customer service.
We view the integrity of the service we provide as paramount to our customers. We continuously conduct a Quality Evaluation Diagnostic (QED) on the Premier Legal Assist field agents.


